A-1 Paintaball Store - Paintball Equipment, Paintball Parts, Paintball Accessories
Call A-1 Paintball Store at 800-888-8888 for all of your Paintball Supply Needs
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- Paintball Gun Packages
- Paintball Guns
- Paintballs
- Bunkers
- Paintball Barrels
- Paintball Hoppers
- Paintball Masks
- Field Gear and Bags
- Gun Accessories & Upgrades
- Paintball Harness
- Paintball Tanks
TopBrands
- Bob Long Paintball
- Invert Paintball
- Real Action (RAP4)
- BT Paintball Guns
- Tippmann Paintball Guns
- Smart Parts Guns
- Eclipse Paintball Guns
- Halo Paintball Hoppers
- Empire Paintball
- ANS Paintball
Terms and ConditionsReturns Policy
A-1 Paintball accepts returns on all unopened items within 30 days of purchase. Customers are responsible for the cost of return shipping and will not be refunded for shipping to the customer. Customer will also be charged a restocking fee. If order qualified for "Free Shipping", customer is responsible for shipping cost incurred by A-1PaintballStore.com to ship the order to them. Credit will not be issued until the item has been received and inspected by our warehouse.
All returns must be accompanied with a valid RMA number that can be obtained by emailing info@a-1paintballstore.com or calling 1-800-994-8011.
In the event of a defective product AND it is covered by manufacturer warranty terms and conditions, customer must return the item directly to the manufacturer for repair. Typically the manufacturer is able to resolve the issue directly with the customer. Should there be any issues please feel free to contact our customer service who will happily assist you.
Q: What if I want to return my product
A: No haggle returns policy. You may return any unopened product for up to 30 days after purchase date. Returns must be accompanied by an RMA number which can be obtained by emailing info@a-1paintballstore.com or calling 1-800-994-8011. Customers are responsible for the cost of return shipping and will not be refunded for the original shipping costs to the customer. Customer will also be charged a restocking fee. If order qualified for "Free Shipping", customer is responsible for shipping cost incurred by A-1PaintballStore.com to ship the order to them. Credit will not be issued until the item has been received and inspected by our warehouse.
Q: What if my product is defective or broken
A: Warranty repair or replacement. Depending on the product purchased, defective product is covered by the manufacturer warranty. In most instances the manufacturer is able to provide support or will need the item for repair. If the manufacturer is not providing satisfactory support, we will be happy to assist you in resolving your issue.
Q: Does my billing address have to match my shipping address
A: Credit Card Fraud Protection. For fraud protection purposes, we require that all address information match what is on file with the credit card company. If you are shipping to an address other than your billing address, the shipping address must also be listed with your financial institution as an alternate address. This can easily be done by calling the number on your statement or the back of your credit card. It only takes a few minutes and does not affect your billing information at all. If both addresses are on file with the credit card company, you still may receive an automated email regarding verification of your address.
If this is the case, please give us a call at 800-994-8011 so that we can manually verify your addresses with the credit card company. We do have an address match department that calls banks to verify addresses daily. If your financial institution cannot verify your address with us, you will be contacted via email or phone call. If we are unable to verify your address within 7 days, your order will be cancelled.
Q: Do You Ship Outside The USA
A: Yes we do. On many products we are able to ship overseas. Overseas orders cannot be processed through the website checkout. Please email us at info@a-1paintballstore.com or call 760-479-5736 to discuss your order.
Q: Is Your Website Safe
A: Yes. We use state of the art security protocols to protect all your data and payment information.
Q: How will my order be shipped and how long will it take.
A: We use UPS Ground for most orders. Orders are usually shipped UPS ground within 24 hours. Delivery time will vary based on your location and the location of the shipping warehouse. We operate from warehouses across the country and we make every effort to ship from the closest location at all times. You will receive email notification from us with your shipping information.
Q: How much do you charge for shipping.
A: We try hard to keep shipping very competitive. We calculate shipping for each order indivisually based on the specifics of the order. You will be given shipping rates and options for your order when you check out. Our minimum shipping rate is $7.99 and depending on the size of your order some additional fees may be calculated.
Q: Shipping on paintballs and bunkers.
A: We try hard to keep shipping very competitive. Because bunkers and paintball are heavy, bulky items, shipping expense is very high. Free shipping does NOT apply to these items.
Q: What is your payment policy
A: We accept all major credit cards and Paypal. We will accept wire transfers and checks directly but items will not be shipped untill payment has been received and cleared our account.
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